Roost’s mission is to create a world where traveling to amazing destinations is attainable and affordable for everyone! We do this by helping travelers share hotel rooms and split the cost. This requires a foundation of trust, accountability, and consistent expectations of roommate behavior. We’ve established this set of rules and procedures to guide Roosters’ behavior and conduct, help ensure safety, and foster belonging so that all Roosters can enjoy a safe, comfortable, and fun travel experience.
- If you see an undefined term in this Roommate Behavior Policy, it has the same definition as in our Terms of Service.
- In this Roommate Behavior Policy, the term (“Roommates”) will refer to all Rooster’s who are sharing an Accommodation together and includes Co-travelers.
By booking on Roost, you agree to adhere to this Roommate Behavior Policy and are legally bound by the terms and guidelines in it. Failure to adhere to this Roommate Behavior Policy may lead to the termination of your Roost Account and legal action when necessary.
Roommates must not hurt themselves or others. Roommates must not commit physical or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence, or hold anyone against their will. Members of dangerous organizations, including terrorist, organized criminal, and violent racist groups, are not welcome in this community. Roost is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
Roommates must not convey an intent to harm anyone by their words or physical actions. Roost takes threats of self-harm very seriously as we do actions and may intervene if we become aware of a threat.
Roommates must not possess weapons, disease risks, or animals, nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency.
Personal and Property Security
- Roommates must not take property that is not theirs, use someone’s property without their permission, copy others’ identifying documents, damage others’ property, remain in the Accommodation after the stated checkout time, or threaten anyone with bad a review or any other penalty or harm to obtain compensation or other benefits.
- Roommates must not handle, touch, move, or steal any piece of property that does not belong to them. All personal property disputes must be handled between Roommates and Roost does not get involved with claims of stolen property.
- Roommates must not spy on each other. Roommates must not take photos or videos of each other or any personal property.
- Roommates must not share personal information to shame or blackmail others, target others with unwanted behavior, defame others, or violate our review and content standards.
- If you are traveling with a Co-traveler you both must only occupy one bed, regardless of its size, layout, or any other factors.
- In addition to beds, some Accommodations may have additional (“Sleeping Features”) which include (pull-out) couches and cots. You may occupy one of these Sleeping Features, and not share a bed with their Co-traveler, as long as all Roommates agree to it. If there is an additional charge associated with a sleeping feature (i.e., renting a cot) the occupying Roommate is solely responsible for paying for it.
- Roommates are not permitted to share a bed or Sleeping Feature with anyone else besides their Co-traveler.
- Roommates must be kind, understanding, and flexible.
- Roommates must be respectful of each other’s personal space.
- Roommates are only permitted to check in and check out for themselves (and their co-traveler if applicable). You may not check in or check out on behalf of your roommate.
- Roommates must treat each other, the Accommodation staff, and the surrounding community with respect in every interaction. Roommates must follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed. Please refer to our Nondiscrimination Policy for more information.
- Roommates must not disturb or cause a nuisance for the Accommodation Provider or the surrounding community which includes other guests.
- Roommates must keep the room, including the bathroom, neat and tidy.
- Roommates must stay in control of their actions and behavior at all times.
- Roommates are the only individuals allowed inside the Accommodation.
- Roommates must be respectful and considerate of each other’s sleeping needs, habits, and wishes and keep noise to a minimum.
- Roommates must be respectful and considerate of each other’s environmental needs (i.e., keep the room a “normal” temperature and be considerate of each other’s food allergies).
- Roommates must not party “aggressively”.
- If possible and within reason, Roommates should attempt to handle any issue or problem with each other before seeking help from Roost, the Accommodation Provider, or the authorities.
- Roommates must not knowingly falsely represent themselves or their Co-traveler in any way.
- Roommates must not have persistently and pervasively low ratings, be unresponsive to messages before, during, or after their stay or refuse to participate in Roost's resolution process.
- Roommates are bound by all of the Accommodation Provider’s terms, rules, and policies.
- Roommates are responsible for any Extra Charges that are incurred. Roommates must settle their Extra Charges including room service, room damage, resort fees, and any fines with the Accommodation Provider in accordance with their rules.
- Roommates must make all special requests with the Accommodation Provider. Roost does not handle any special requests. Roommates must not request any Accommodation with less than 2 beds.
If you have any questions about this Roommate Behavior Policy please contact us.